Aline sends email notifications — signature requests, workflow updates, shared documents, and account invitations — from notifications@aline.co. If you or one of your users didn't receive an expected email, work through the steps below. In most cases the email was sent successfully but was filtered somewhere along the way.
1. Check the spam or junk folder
Search the spam/junk folder for notifications@aline.co or the document name. If the email is there, mark it as "Not spam" so future notifications arrive in the inbox.
2. Confirm the email address was entered correctly
A typo in the recipient's address is one of the most common causes. In Aline, open the workflow or invitation and double-check the recipient's email address — watch for misspellings, missing letters, or the wrong domain (e.g. .con instead of .com). If it's incorrect, fix the address and resend the notification.
3. Whitelist notifications@aline.co
Add notifications@aline.co to your email client's safe senders (allow) list so Aline emails are always delivered:
Outlook: Settings → Mail → Junk email → Safe senders and domains → add notifications@aline.co
Gmail: Create a filter for notifications@aline.co and choose "Never send it to Spam"
4. Check your corporate email filters
Many organizations use an email security gateway such as Barracuda, Mimecast, or Proofpoint, or Microsoft 365 Defender quarantine. These can silently quarantine Aline notifications before they ever reach the inbox. Ask your IT team to:
Search the gateway's quarantine or message log for emails from notifications@aline.co
Release any quarantined messages
Add notifications@aline.co (or the aline.co domain) to the gateway's allow list
Still not receiving emails?
If you've completed the steps above and notifications still aren't arriving, reach out to us through the in-app chat or your Aline contact. Include the recipient's email address and the approximate time the notification was expected, and we'll investigate the delivery logs on our side.